SawtVoice Privacy Policy

Last updated: September 2026 1. Information We Collect We collect the information you provide when creating a profile, including your phone number, username, avatar, bio and showcase photo. All messages — both public room chat and private (one-to-one) messages — and voice audio are transmitted in real time through our servers and audio service: they are not recorded or stored on our servers. A temporary copy may remain cached on your device, and you can clear it within the app. 2. How We Use Your Information Your information is used to operate the voice room service: displaying your profile to other users, delivering real-time messages and voice sessions, verifying your phone number, and maintaining account security. We do not sell your personal information to third parties. 3. Service Providers We rely on trusted service providers to operate the service, who process limited data on our behalf under appropriate safeguards: - Agora: real-time voice transmission; - Alibaba Cloud: cloud hosting and media storage in Dubai, United Arab Emirates; - Firebase by Google: phone number verification. We may also disclose information where required by applicable law or by competent authorities. 4. Data Storage, International Transmission and Security Your account data is stored on cloud servers hosted by Alibaba Cloud in Dubai, United Arab Emirates. Real-time voice is transmitted through Agora's global media network; while the content is not recorded or stored by us (or by Agora on our behalf), transmission may temporarily route through network nodes outside the United Arab Emirates. By using the App, you consent to the storage and processing of your data in Dubai, United Arab Emirates and to the real-time transmission described above. We apply commercially reasonable technical and organizational measures to protect your data against unauthorized access, loss or misuse. 5. Data Retention and Deletion We keep your account data for as long as your account is active. Chat and voice content is not stored on our servers. When you request account deletion through Help & Support, we delete your account data within 30 days, except where retention is required by law. Security and operational logs are retained for up to 180 days. 6. Your Rights In accordance with applicable United Arab Emirates data protection law (Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data), you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data; withdraw your consent where processing is based on consent; and lodge a complaint with the UAE Data Office (the competent data protection authority). To exercise these rights, contact us through Help & Support or the email address below. 7. Children's Privacy This service is not directed to users under the age of 18. We do not knowingly collect personal information from children. 8. Changes to This Policy We may update this policy from time to time. Continued use of the app after changes constitutes acceptance of the updated policy. 9. Contact For privacy-related questions or to exercise your rights, contact us through Help & Support in the app or by email at support@sawtvoice.com.